Dedicated Website Support & Security Services

Dedicated Website Support & Security Services

Several of our clients opt for monthly support and maintenance services billed at a fixed rate. A 30 minute task minimum is required, which falls below the industry standard of 2 hours minimum. The majority of tasks are completed within a 24 hour period.

Each of our listed services are also offered on ad-hoc basis. Using a simple time-ticketing system powered by Zendesk, your requests are managed by our Support Team.

Secure offsite backup

All websites, code, and databases are backed up to a separate server in the event of an active server crash.

Unlimited CMS upgrades

When a CMS security update is issued, an automatic ticket is created and sent to our support team to complete the update. The update will be made within the same business day, while critical security updates are made within hours.

Unlimited server, plugin, and theme updates

When server, plugin, and theme updates are issued an automatic ticket is created and sent to our support team to complete. The update will be made within the same business day.

Monthly security scans

Following any security updates, a proprietary scan of each website and its pages occurs to detect any errors (broken links, missing tags, etc.) The scan produces a CSV file that is made available to each client for review.

Detailed notes for every task

Notes made by our team are available upon the completion of each task. These notes are reflected on each monthly invoice to ensure transparency of the work that occured.  

Phone & email support

Our team is available from Monday to Friday during regular business hours for support via phone call or email from Pacific to Atlantic time zones.

Access to emergency ticketing system

CodeBru employs specific procedures for emergency support. Simply email or text our support team for assistance with your request and your ticket will be prioritized in the queue.

Website uptime monitoring

In the event that a website appears unresponsive by our monitoring system, an emergency ticket will be generated automatically.

Emergency downtime response

Following our emergency support procedures, in the event that a website or server goes down, an emergency ticket is automatically created to ensure the site becomes live and responsive as soon as possible.

We are a dedicated team of coders assisting business websites built on WordPressDrupalShopify, & more!


Learn About Website Support Services


Marci Broderick

Web Marketing Specialist

I work primarily with Eduard. He is awesome! I know I can rely on him, he is fast and very good.

Nicole Pecaro

Creative Manager for Captivate

CodeBru is extremely reliable. I am able to sleep at night knowing the websites we created are in good hands!

Jesse Johnson

Marketing Specialist for Meeting Tomorrow

CodeBru always impresses me with how quickly they respond to our coding and web design requests. I honestly have no clue how they work so fast!


Research & Discovery

Every project we undertake is unique. To offer the best possible solutions for our valued clients, we take the time to discuss their goals and expectations of their project. After this consultation, we assess their existing web presence to map out a plan of action to meet - or exceed - these goals!

UX Strategy & Design

Using the findings from our Project Assessment, our team of designers and developers collaborate to create a customized end product. Our team upholds the highest standards throughout the entire Implementation and Deployment process and optimizes your digital asset for success!


Our team of developers and designers are savvy and versed in multiple platforms and programming language. If you’re able to dream it, we’re able to build it! Our custom solutions are built to suit, using the platform that is best suited for our clients specific needs.

The Team

Zach Caudill


Zach has been working in the web industry since 2004. He has worked full-time for large companies, startups, small businesses and as a contractor for other web agencies. Zach started CodeBru in 2015 as a system engineer. Now in charge of full-service solutions, Zach leads development efforts and oversees project management.

Sara Jones

Account Support

Sara joined CodeBru in 2015 to provide full service account support and management for our clients. She is the liaison between you and the rest of the team. With superb communication and organizational skills, Sara makes sure everyone is on the same page at all times and maintains lasting relationships.

Ron Sarache


Ron has been working with Codebru since 2016 providing full time graphic design service. Bringing creativity and imagination to the team, Ron loves design challenges and creating new things that amazes the clients. He can design almost anything your imagination comes up with and would love to put your project into a real image.

Rafael Margaryan

Front-end developer

Rafael started learning JavaScript and web development when was 20. In front-end development, he works with JS and CSS frameworks but also has a great understanding of back-end technologies.

Eduard Faber

System Engineer

Eduard received his Bachelor of Standardization, Metrology and Certification in 2005, but started learning PHP and site development when was 16. He specializes in hosting and network security and is responsible for database, API and server build.

Xionary Guerrero

Project Manager

Xionary is the latest addition to the design team. She assists and supports the design team in all communicative tasks. She is the link between the client's idea and the product that the designer delivers. Organization is her motto.

Nicolas Rostov

App Developer

Nicolas started making iOS apps in 2009 and since then he has completed several projects where he developed apps from scratch, improved existing code, and automated business processes with mobile tech. He specializes in converting your vision and its requirements into working code, and to resolve issues in business automation and UX.

Ryan Cybul

Junior Developer

Ryan received his Full Stack Web Development certificate from Northwestern University in 2018. He has a general knowledge both front-end and back-end development and specializes in JS frameworks.

From The Blog

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Our clients


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Signup for Security Email Alerts

We actively monitor and send out alerts concerning security alerts

Signup for free to start receiving these alerts. We will let you know about any vulnerabilities that could be threatening your site built on WordPress, Drupal, or other CMS systems. Also vulnerabilities effecting apps and custom software will be included.